DreamPC Support & FAQ - Jurong & Kallang

Purchasing is easy! Simply contact us through our website, WhatsApp or Carousell to discuss your requirements. We serve both Jurong West and Kallang areas. Once finalized, we'll send you a quote and begin building after a 50% deposit.

We offer a 2-years warranty on all custom-built PCs. This covers hardware defects. Please refer to our Warranty Policy for more details.

Your DreamPC will typically take 7-10 business days to build, test, and ship. We offer islandwide delivery or self-collection from Jurong/Kallang.

Yes, all window keys provided by DreamPC are genuine and acquired from Microsoft.

Common questions:

Q: Will Windows 11 OEM keys work if I reformat my PC?

A: Yes, Windows 11 OEM keys are reusable on the same PC after a reformat.

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Q: Which hardware component is the OEM key tied to?

A: OEM keys are tied to the motherboard.

Common Issue: Incorrect input source or loose cable.

Steps:

1. Verify the monitor is set to the correct input (e.g., HDMI, DisplayPort).

2. Ensure the display cable is securely connected to the GPU, not the motherboard.

3. Restart your PC and monitor to refresh the connection.

Audio device connected to the wrong port or not configured correctly.

Steps:

1. Check if your speakers or headphones are plugged into the green audio jack.

2. Go to Windows Settings > Sound and ensure the correct audio output device is selected.

To update your graphics drivers:

For NVIDIA: Open GeForce Experience -> Drivers -> Download.

For AMD: Open Radeon Software -> Updates -> Download.